You may pay directly with your usual credit/debit card without setting up a Shopify/PayPal account.

You may also use Apple Pay.

Amex, Visa, UnionPay, and Mastercard are all cards Shopify/PayPal accepts.

INTERNATIONAL ORDERS:

• Sent via Hongkong Post Tracked (5-8 business days), dispatched within 2 days.
• Once the parcel reaches your country, it will be handled by your local courier (e.g., Royal Mail, USPS, Japan Post).

LOCAL ORDERS (HONG KONG):

• Sent via SF Express (1-2 business days), dispatched within 2 days.

We want you to feel confident in your purchase, so we’re always here to help with sizing before you order. Check our size guide for full product dimensions, and please feel free to DM us on Instagram or email us with your usual fit preference—we’re here to help you find the best size for you!

As a general policy, we don’t offer exchanges, so it’s best to make sure you’re happy with your choice before ordering.

We offer a return policy because we understand that some customers prefer to see the product in person to ensure its quality.

At the same time, we believe it won’t be needed—we stand by our craftsmanship and have never received complaints. That’s why we confidently offer a 7-day return and full refund for defective items, but not for size, fit, or personal preference issues.

Return Policy (Hong Kong & Worldwide)

• You must contact us within 7 days of your order being marked as “Delivered” (per tracking).
• If approved, you’ll need to arrange and cover return shipping yourself.

Return Conditions

To be eligible for a return, the item must be:

• Unworn, unwashed, and in its original condition.
• Returned with all original packaging, including the protective bag and tags attached.
• Free from stains, scents (perfume, smoke, etc.), and signs of wear.
• Not altered or modified in any way

Items that do not meet these conditions will not be accepted and will be sent back at the buyer’s expense.

What’s Not a Defect?

• Size, fit, or color variations due to screens/lighting.
• Minor fabric/stitching variations that don’t affect function.
• Items that have been washed or altered intentionally as a part of the design.

How to Request a Return

1. Email us with your order number, photos, and a short description.
2. If confirmed, we’ll send return instructions.
3. You cover return shipping costs.

Not Sure About Size?

Since size and fit issues aren’t eligible for returns, please check our size guide or DM us on Instagram (@playground__world) for help before purchasing.